Support Specialist – Nonprofit Fundraising Campaigns

Job Description:

• Answer and assist inbound donors
• Follow approved scripts and procedures
• Enter donation and pledge information accurately
• Confirm donor details
• Answer appropriate process-related questions
• Navigate multiple applications during calls
• Protect confidential information
• Follow compliance and quality standards
• Maintain dependable attendance during accepted servicing intervals
• Support established nonprofit fundraising campaigns
• Process donors' intended donations and pledges
• Handle strictly inbound donor calls with no cold calling, outbound dialing, prospecting, direct solicitation, or product selling

Requirements:

• High school diploma or GED
• At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
• Professional phone presence
• Strong listening and verbal communication skills
• Accurate typing and data-entry skills
• Ability to follow scripts and structured procedures
• Ability to work independently
• Quiet, dedicated home workspace
• Windows 11 computer
• Minimum 8GB RAM; 16GB recommended
• Noise-canceling USB headset
• Wired high-speed internet
• Direct Ethernet connection
• Quiet, distraction-free workspace
• Certification required before servicing
• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible

Benefits:

• Remote work from home
• Contractors select from available servicing intervals
• Some campaigns may offer servicing intervals throughout a 24-hour operating schedule
• Ongoing access may continue based on campaign demand, attendance, quality, and performance