Supervisor Othongathi, Kzn At Footgear Sa

Key Responsibilities



Sales & Performance





Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))

Monitor daily sales performance and provide feedback to the team to improve results

Drive conversion rates through active selling and customer engagement





Team Leadership & People Management





Supervise and support team members to meet individual and team sales KPIs

Conduct on-the-floor coaching and provide regular performance feedback

Assist in managing staff attendance, punctuality, and productivity in line with company standards

Support implementation of performance improvement plans (PIPs) where required





Customer Experience





Ensure delivery of excellent customer service standards aligned to Footgear expectations

Monitor and reduce customer complaints, ensuring resolution within required turnaround times

Drive customer engagement behaviours (greeting, upselling, product knowledge)





Stock Control & Merchandising





Oversee stock accuracy through regular counts and adherence to stock control procedures

Minimize stock loss by maintaining shrinkage within acceptable company thresholds

Ensure visual merchandising standards are implemented and maintained

Drive stock replenishment to ensure product availability and sales optimisation





Store Operations & Compliance





Ensure store is compliant with company policies and procedures requirements

Maintain store standards in line with housekeeping and health & safety guidelines

Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date

Ensure all cash handling procedures are followed with zero tolerance for variances





Visual Merchandising & Brand Standards





Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns

Monitor and improve product presentation to drive sell-through and customer engagement

Ensure key product lines are positioned to maximise sales performance and visibility

Conduct regular floor walks to identify and correct merchandising gaps

Implement and maintain promotional displays within required timelines

Ensure pricing accuracy and ticketing compliance across all merchandise

Drive team accountability for always maintaining consistent visual standards





Reporting & Administration





Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance)

Monitor key store metrics and escalate performance risks

Ensure accurate capturing of data on all relevant systems





Requirements





Matric (Grade 12) preferred

Minimum 2 - 3 years' retail experience (supervisory experience advantageous)

Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS)

Strong leadership and team management skills

Strong understanding of retail KPIs (sales, shrinkage, conversion, ATV, UPT)

Ability to work retail hours, including weekends and public holidays

Good Interpersonal skills





What We Offer





Opportunity to grow within a leading retail brand

Exposure to store leadership and operational management

Dynamic and supportive team environment

Ongoing development and career progression





Closing Date- October 2026