SuccessFactors PMGM Consultant, Part-Time Contractor

Job Description:

• Serve as the main system administrator and primary client contact for SAP SuccessFactors Performance & Goals
• Configure and maintain role-based permissions, user and administrator accounts, performance forms, route maps, goal plans, work plans, competency libraries, rating scales, picklists, notifications, alerts, and Continuous Performance Management features
• Launch, manage, and monitor performance review cycles, including mass form creation, form routing, and administrative form transfers
• Build standard, ad-hoc, and recurring Story Reports, Table Reports, dashboards, goal/work plan status reports, and audit trail reports
• Troubleshoot system, user data file, and integration issues
• Manage biannual releases, test new features and upgrades, and assist with feature enablement and rollout
• Evaluate enhancement requests, assess feasibility, and recommend implementation approaches
• Analyze configurations and recommend platform optimization
• Assist Microsoft SharePoint clients with configurations, documents, and workflows
• Standardize, streamline, coordinate, document, and communicate business and system processes
• Manage project requests, tasks, communications, timelines, deliverables, and client status updates
• Conduct quality control checks and maintain documentation, SOPs, job aids, and user guides
• Train system administrators and team members and support change management
• Liaise between clients and technical resources, escalate issues, and drive resolution
• Act as a trusted advisor and regularly assess client needs

Requirements:

• At least 2 years of experience working as an Administrator or Consultant of SAP SuccessFactors Performance & Goals
• 2 to 5+ years of experience in medium-to-large organizations in an HRIS, application, help desk or HR technology support role
• Bachelor's degree desired but not required
• Strong experience in customer support, client management, or training
• Excellent verbal and written communication skills
• Effective organization and project management skills
• Must have access to a reliable computer, hard-wired internet connection, and accessible phone
• Must be a U.S. citizen and reside in the United States
• Able to work independently as well as in a team environment
• Proficient in Microsoft Office programs
• Able to commit to a consistent part-time schedule and reliably meet client deadlines
• Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
• Knowledge of other SuccessFactors modules is a plus
• Active SAP SuccessFactors Performance & Goals certification is a bonus
• Experience supporting federal government clients is a bonus
• Experience working in a consultant capacity is a bonus

Benefits:

• Approximately 10–20 hours per week with a flexible schedule based on client project needs
• Fully remote work
• Independent contractor flexibility
• Contractor provides their own equipment and workspace