Substance Use Disorder Program Manager

Job Description:

• Assess, develop, lead, and continuously improve the Substance Use Disorder continuum of care
• Focus on medications for addictions, optimization of SUD services, harm reduction strategies, and improving health and quality of life for people who use drugs
• Formulate and deliver an addiction treatment strategy across physical and behavioral health settings serving multiple CCO regions
• Provide operational guidance for expanding and optimizing SUD services across primary care, hospital care, and specialty behavioral health
• Determine and monitor key performance metrics to evaluate program effectiveness and support continuous improvement
• Provide guidance and technical assistance to program staff, internal teams, external partners, and cross-functional partners
• Launch and oversee projects supporting implementation and improvement of SUD services
• Support workflows, tools, and care coordination practices across care settings
• Research emerging practices and share insights to inform program improvement
• Collaborate with providers to engage members in treatment and improve programs and processes
• Coordinate and support learning collaboratives to share best practices
• Translate policies, procedures, contractual requirements, and clinical models into operational practices across the SUD provider network
• Serve as an internal subject matter resource on SUD programs
• Support workforce development, provider recruitment, training, and workforce capacity-building activities

Requirements:

• Master's degree in social work, counseling, psychology, public health, healthcare administration, behavioral health, or a related field
• Minimum 5 years of experience in healthcare, behavioral health, public health, education, or non-profit organizations
• Minimum 2 years of experience supporting, developing, implementing, or evaluating substance use disorder (SUD) services, medications for addiction treatment, or related programs
• Experience with Medicaid, Coordinated Care Organizations (CCOs), managed care organizations, or other publicly funded healthcare programs preferred
• Experience developing and implementing strategic plans, launching new programs or services, and leading organizational improvement initiatives preferred
• Professional certification or advanced training related to substance use disorders, behavioral health, quality improvement, or healthcare administration preferred
• Experience with healthcare quality measurement, program evaluation, performance metrics, or continuous improvement methodologies preferred
• Knowledge of evidence-based substance use disorder treatment and recovery services, including medications for addiction treatment
• Knowledge of trauma-informed care principles
• Knowledge of behavioral health and substance use disorder trends, emerging practices, and system transformation efforts
• Understanding of adult learning principles and organizational change
• Strong data analysis, synthesis, and communication skills
• Strong strategic planning and project management skills
• Strong verbal, written, and interpersonal communication skills
• Ability to collaborate across teams and build consensus with diverse stakeholders
• Ability to lead and influence cross-functional and matrixed teams
• Ability to manage multiple priorities and coordinate work across teams and systems
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Benefits:

• Bonus opportunity; 5% annual SIP target
• Medical, dental, vision, life, AD&D, and disability insurance
• Health savings account
• Flexible spending account(s)
• Lifestyle spending account
• Employee assistance program
• Wellness program
• Discounts
• Supplemental benefits including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings
• Retirement plan with employer contributions
• PTO
• Paid State Sick Time
• Paid holidays
• Volunteer time
• Jury duty leave
• Bereavement leave
• 401(k) contributions for non-benefits-eligible employees
• Work from home
• Occasional travel may be required or optional