Strategic Account Executive

Job Description:

• Serve as the primary relationship manager and strategic advisor for the FEP Mail Order business
• Serve as the primary point of contact for FEP Mail Order operations and strategic initiatives
• Build and maintain trusted relationships with client stakeholders and internal leadership
• Lead business reviews, operational discussions, and executive-level presentations
• Monitor and drive operational performance, contractual commitments, service guarantees, and client deliverables
• Partner across Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product teams to resolve complex issues, mitigate risks, and ensure continuity of service
• Translate operational, financial, and performance data into actionable business insights and client recommendations
• Identify opportunities to improve member experience, operational efficiency, and client value
• Support implementation of new products, programs, and technology solutions impacting the Mail Order business
• Lead audit, compliance, and governance activities supporting contractual obligations
• Drive strategic initiatives from planning through execution while ensuring stakeholder alignment and accountability

Requirements:

• 7+ years of account management, healthcare, PBM, pharmacy operations, or client-facing leadership experience
• Experience managing large, complex accounts, preferably within government programs, health plans, or Fortune 500 organizations
• Demonstrated experience leading cross-functional initiatives and influencing stakeholders without direct authority
• Experience presenting to executive audiences
• Strong analytical, financial, project management, and problem-solving capabilities
• Excellent written, verbal, and presentation skills
• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent experience
• PBM, Mail Service Pharmacy, or healthcare operations experience preferred
• Knowledge of government healthcare programs and regulatory requirements preferred
• Experience managing contractual performance guarantees, audits, and governance programs preferred
• Proven success leading large-scale operational or strategic initiatives preferred

Benefits:

• CVS Health bonus, commission or short-term incentive program
• Award target in the company’s equity award program
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility