Store Manager

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:





To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way

To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market

To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.

To drive store profitability by meeting or exceeding store sales and profit targets

To ensure compliance through proper execution of established policies, procedures, initiatives and directives

To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management

To build up productive team through training and development including succession planning for all existing positions

To be an Ambassador of the Company values by living by them and demonstrating them on your daily interactions





KEY RESPONSIBILITIES:





Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards

Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store

Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy

Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship

Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition

Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy

Partner with Store Management Teams to hire, develop and build a high performing team

Hold P&L accountability for the Brand Flagship store

Foster a collaborative working relationship with both the global and the Market organizations

Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines

Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager

Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained

Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship

Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement

Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success

Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards

Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores

Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations

Produce results under a variety of situations/market conditions and overcomes barriers to the company's success in compliance with corporate guidelines

Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder  

To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management

To drive a high-performing team by implementing training, development and succession planning initiatives.





KEY RELATIONSHIPS:





Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions.





KNOWLEDGE, SKILLS AND ABILITIES:





Strong ability to understand and use financial data to make decisions and influence outcomes

Ability to use critical thinking and creative ways to solve problems

Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures

Strong leadership, interpersonal and communication skills

Strong ability to collaborate and influence across different levels and departments

Thrives under ambiguity; open to change and act as advocate for the 'new'

Open to feedback; able to keep composure in stressful situations

Passion for adidas brand and for sport

Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)





REQUISITE EDUCATION AND EXPERIENCE:





Matric Certificate

Minimum 5 years of relevant market experience

Leadership role in a branded organisation (creating a brand experience)

Successful leadership of a team (50 people +)

Geographical mobility

Advanced numeracy, literacy and strong communication skills