Staff Technical Account Manager

Job Description:

• Help customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance
• Support complex customer environments
• Advise on identity, access, device trust, and Software as a Service (SaaS) security
• Shape scalable practices that advance 1Password’s mission
• Own complex post-sale technical relationships from onboarding through adoption and renewal
• Lead technical implementations, including integrations, configuration, and security reviews
• Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes
• Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value
• Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams
• Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics
• Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges
• Use AI to work smarter, move faster, anticipate customer needs, and drive growth

Requirements:

• 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant
• Experience ideally in a SaaS or Business-to-Business (B2B) security environment
• Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments
• Strong communication, storytelling, and demonstration skills
• Ability to translate technical concepts into clear business value
• Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM)
• Experience with security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR)
• Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, Docker, Kubernetes, and command-line interfaces
• Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions
• Preferred experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies
• Must already be legally authorized to work in the countries listed in the job posting; 1Password will not offer work authorization, relocation assistance, or sponsorship/transferring of a visa
• Successful applicants must complete a background check

Benefits:

• Immediate participation in 1Password's benefits program, including health and dental benefits
• 401(k)
• Generous paid time off
• Equity grant
• Incentive programs, where applicable
• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment
• Occasional travel to department-wide offsites, quarterly department meetings, and periodic customer events
• In-person onboarding in Toronto for go-to-market roles