Staff Site Reliability Engineer

Job Description:

• Define, implement, and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across critical platform services
• Build and maintain monitoring, alerting, and observability systems
• Establish error budgets to balance feature velocity with reliability investments
• Lead incident response, conduct blameless postmortems, and drive systemic improvements
• Design and implement chaos engineering practices
• Architect and optimize the Kubernetes-based container orchestration platform
• Support large infrastructure migrations and evaluate potential platform migrations
• Design and implement automated deployment pipelines with feature flags and rollback/roll-forward capabilities
• Develop and own disaster recovery plans, capacity planning models, and system hardening initiatives
• Help product engineering teams scale infrastructure in AWS and adopt SRE best practices
• Establish the SRE practice, including its charter, processes, and engagement model
• Champion operational excellence, continuous improvement, and data-driven reliability decisions
• Create and maintain technical documentation, runbooks, incident response procedures, and operational playbooks
• Participate in weekly on-call rotations
• Identify systemic engineering problems and make strategic recommendations for improvement

Requirements:

• B.S. in Computer Science or equivalent professional experience
• 7+ years of hands-on experience in SRE, DevOps, or Infrastructure Engineering, with a proven track record of improving reliability at rapidly growing companies
• Deep expertise in Kubernetes (K8s), including cluster management, Helm charts, service meshes, and production-grade container orchestration
• Strong systems engineering background with advanced proficiency in Linux administration
• Advanced scripting and automation skills in Bash, Python, Golang, Ruby, or similar languages
• Extensive experience with core AWS services including EC2, ECS/EKS, S3, VPC, IAM, CloudWatch, Route 53, RDS, and Lambda
• Strong experience with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi, or similar)
• Hands-on experience defining and implementing SLOs, SLIs, and error budgets in production environments
• Deep understanding of CI/CD pipelines and deployment strategies (blue-green, canary, rolling deployments)
• Expertise in monitoring and observability platforms (Datadog, Prometheus, Grafana, New Relic, or similar)
• Strong knowledge of web application infrastructure, networking, load balancing, and security best practices
• Excellent communication skills with the ability to lead incident response and facilitate blameless postmortems
• Employment with Thrive Market requires that employees be based in the United States and maintain this throughout employment

Benefits:

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Stock Options
• Health & Wellness Benefits