Specialist, Publicly Reported Data

Job Description:

• Coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients
• Act as a single point of contact to coordinate resources for VillageHealth CKD patients
• Perform outbound calls to patients to understand clinical needs and connect them with appropriate resources
• Perform outbound calls to providers to make appointments for patients or follow up on care
• Answer inbound calls from patients, providers, and Village resources
• Follow up with patients to ensure needs are met and schedule future check-ins
• Coordinate with clinical resources and providers to ensure smooth continuity of care
• Monitor patient hospitalizations and follow up as necessary with a VillageHealth Nurse
• Notify patients of location and appointment times
• Provide patients with education materials and send letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
• Assist with the referral process
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent
• At least two (2) years of experience in a professional office environment
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Ability to handle confidential information and/or issues using discretion and judgment
• Must meet applicable employment eligibility requirements
• Subject to pre-employment substance abuse testing and background verification checks

Benefits:

• Performance-based rewards based on stellar individual and team contributions
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources
• EAP counseling sessions
• Access to Headspace®
• Backup child and elder care
• Maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s StarLearning online training platform
• Equal opportunity workplace
• Drug-free workplace
• Pre-employment substance abuse testing and background verification checks