Special Loans Administrator – HELOC

Job Description:

• Handle all aspects of various loans to ensure timely processing in accordance with government and investor guidelines
• Accurately and timely input and process various loans and loan products
• Review and prepare documentation
• Review loan documents and disclosures to evaluate borrower requests
• Direct Proxy emails and incoming mail to the appropriate party
• Verify and perform quality control on tasks and processing completed by colleagues
• Prepare and distribute daily, weekly, and monthly internal reports
• Correspond with homeowners, clients, and outside vendors via email, fax, JIRA Ticket, and phone
• Maintain knowledge of current practices, procedures, and policies
• Help maintain proper accounting of GL accounts
• Participate in the department audit program
• Review and respond to assigned processing email proxies
• Correspond with parties regarding required documents and timeframes
• Obtain and analyze security instruments, trust agreements, liens, financials, letters of administration, and other legal documentation
• Review servicing, regulatory, and compliance guidelines to determine appropriate processing actions
• Monitor and apply suspense funds
• Reconcile funds
• Correspond with investors/clients to determine new payment factors
• Coordinate investor/client approvals for conversions, transfers, and modifications
• Input and verify product changes in the MSP system
• Perform other related duties as assigned

Requirements:

• High School Diploma or equivalent
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus
• Customer service experience, a plus
• Experienced user of Microsoft Office (Excel, Word, and Outlook)
• Strong communication, interpersonal, and organizational skills
• High math aptitude
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
• High reading comprehension
• Strong analytical and critical thinking skills
• Detail oriented
• Some college experience is preferred
• Mortgage originating or servicing experience is highly desired but not required
• Must successfully complete annual regulatory compliance training
• Must be able to communicate and exchange accurate information through multiple methods
• May need to lift and/or move up to 25 lbs

Benefits:

• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays
• Quiet, designated work from home space may be used as an alternative to an on-site office setting
• Reasonable accommodations for qualified disabilities