Solutions Engineer II

Job Description:

• Implement project work in the Integris Professional Services department
• Own solution implementations for internal and external customers
• Meet project deadlines and create Integris documentation
• Act as lead engineer on customer projects
• Participate in standards creation, automation, product evaluation, and technology evaluation
• Communicate project milestones with project management, clients, and internal service teams
• Lead planning and execution of Exchange and SharePoint migrations; troubleshoot issues and optimize configurations
• Design migration strategies, implement secure configurations, and validate performance for tenant-to-tenant and Azure infrastructure migrations
• Configure VLANs, firewalls, and switches; diagnose and resolve advanced connectivity issues
• Manage VMware and Hyper-V environments, including resource optimization and failover planning
• Own Active Directory restructuring and domain controller and file share migrations with minimal downtime
• Serve as escalation point for account setup during onboarding and ensure compliance with security standards
• Maintain skills matrix competencies as defined by the manager
• Maintain project client satisfaction in line with company goals
• Work closely with project managers, clients, and co-workers to ensure successful technology solution implementations
• Ensure project tasks and deliverables are completed and client technical needs are met, using specialist resources when needed while maintaining project ownership
• Collaborate with co-workers and serve as a technical resource, mentor, and highest escalation point for Professional Services technical resources
• Create systems requirements standards and develop automation and process improvements
• Document technical work for client billing and ongoing support
• Ensure project deliverables meet quality standards
• Lead development and documentation of project deployment standards
• Travel locally or nationally up to 20% of the time to facilitate project implementation

Requirements:

• Associate’s degree in business or computer-related field or equivalent education/experience
• Must have, or complete, AZ-305, CCNP, AWS Solutions Architect Professional, VCP, Azure Solution Architect, M365 Enterprise Expert Admin, FCSS in Network Security or Network Security Essential for Cloud-Managed Fireboxes, or equivalent demonstrated experience
• 4+ years working in Information Technology
• Experience with an MSP is preferred
• 1–2 years of project implementation experience
• 1–3 years of hands-on experience with Server Administration, Implementation and Migrations
• Moderate to extensive knowledge of mainstream virtualization technologies and 1–2 years of hands-on experience migrating between them
• Moderate to extensive knowledge of server operating systems and best-practice configurations, as well as 1–3 years of hands-on experience with deep troubleshooting in those environments
• Moderate knowledge of networking infrastructure best practices, including VLAN, firewall, switching, Layer 3 routing, and managed networking appliances
• Able to deploy, upgrade, and troubleshoot firewalls, manage switches, wireless controllers, and WAPs
• Moderate knowledge of and 1–2 years of hands-on experience with enterprise backup solutions, including SANs and on-premises and off-premises backup solutions
• ITIL concept familiarity

Benefits:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program