Solutions Engineer

Job Description:

• Provide product, service, or equipment technical and engineering information by answering questions and requests
• Provide technical sales support throughout the sales cycle, including qualifying opportunities, selling solutions on technical merits, responding to RFIs and RFPs, designing and sizing proposed solutions
• Establish and maintain relationships with customers and partners
• Resolve complex issues creatively and effectively using professional concepts and company objectives
• Deliver technical presentations explaining products and services to customers and prospective clients
• Collaborate with sales teams to understand customer requirements and provide technical-sales support
• Conduct proofs of concept with written and communicated scopes of work and success criteria
• Transfer knowledge to customers and partners through demos and hands-on training
• Collect and document product feedback and requests for enhancements for Product Management
• Submit orders by conferring with technical support staff

Requirements:

• 5+ years’ experience as a Sales Engineer in the storage and/or cloud industries
• Strong presentation and technical analysis skills
• Some overnight travel required
• Storage experience with NAS, file systems, object storage, CIFS/SMB, and NFS
• Background in deploying, securing, and managing file servers and backup & archiving software
• 2+ years’ experience in VMware, including Datacenter Virtualization Certification, or AWS/Azure Certified Solution Architect
• Proven TCP/IP knowledge and experience with HTTP, TLS, DNS, LDAP, and SAML v2
• Experience using network troubleshooting tools such as Wireshark
• Experience with Microsoft Windows Desktop and Server Platforms, including ADDS and DNS
• Experience with Linux, including RHEL, CentOS, and Ubuntu
• Practical experience with enterprise backup and recovery platforms
• Documentation experience editing guides, sales presentations, network configuration diagrams, and asset management