Solutions Engineer

Job Description:

• Lead the technical side of complex deals, mainly TinyMCE AI and strategic enterprise opportunities for the core editor
• Work alongside Account Executives, Account Managers, and Product Managers
• Lead technical discovery across customer architecture, content workflows, integration requirements, and AI ambitions
• Act as a trusted technical advisor and help customers evaluate architecture choices
• Deliver tailored, use-case-driven demos
• Own the technical win from discovery through architecture, security review, and sign-off
• Translate technical capabilities into business outcomes
• Establish evaluation criteria and lead disciplined POCs with defined success criteria, outcomes, timelines, and checkpoints
• Guide build-versus-buy and competitive evaluations
• Explain AI architecture, including user experience, orchestration, underlying models, LLM APIs, RAG, model choice, data privacy, and security
• Partner with AEs and AMs to turn technical differentiation into business cases
• Build reusable demo and discovery frameworks, POC processes, and competitive playbooks
• Provide structured customer and competitive feedback to Product and Engineering
• Enable AEs and AMs to handle first-level technical and AI discovery independently

Requirements:

• 5+ years in technical pre-sales (Solutions Engineer, Sales Engineer, or Solutions Architect) at a B2B SaaS company, ideally selling to developers or product teams
• A consultative, solutions-first mindset
• Experience mapping a customer's content workflows end to end and designing proposed solutions
• Experience winning complex, multi-stakeholder enterprise evaluations and running structured POCs
• Technical fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns
• Working knowledge of modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security
• Ability to connect technical decisions to measurable business value
• Strong communication across audiences, from engineers and architects to senior business leaders
• Judgment and initiative to succeed while establishing the playbook

Benefits:

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
• Competitive medical, retirement and PTO benefits
• Fully remote work environment
• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support
• Targeted programs to promote wellness