Solutions Engineer

Job Description:

• Lead the technical side of complex deals, mainly TinyMCE AI and strategic enterprise opportunities for the core editor
• Partner with Account Executives, Account Managers, and Product Managers on deals
• Lead technical discovery across customer architecture, content workflows, integration requirements, and AI ambitions
• Advise customers on architecture choices and challenge assumptions when appropriate
• Deliver tailored, use-case-based demos
• Own the technical win from discovery through architecture, security review, and sign-off
• Translate technical capabilities into business outcomes
• Establish evaluation criteria and lead disciplined POCs with defined success criteria, outcomes, timelines, and checkpoints
• Guide build-versus-buy and competitive evaluations
• Explain AI architecture to technical and business audiences
• Navigate LLM APIs, RAG, model choice, data privacy, and security topics
• Build business cases with AEs and AMs for economic buyers
• Create reusable demo and discovery frameworks, POC processes, and competitive playbooks
• Bring structured customer feedback, product gaps, and competitive pressure to Product and Engineering
• Enable AEs and AMs to handle first-level technical and AI discovery independently

Requirements:

• 5+ years in technical pre-sales (Solutions Engineer, Sales Engineer, or Solutions Architect) at a B2B SaaS company, ideally selling to developers or product teams
• Consultative, solutions-first mindset
• Ability to map a customer's content workflows end to end and design proposed solutions
• Experience winning complex, multi-stakeholder enterprise evaluations and running structured POCs
• Technical fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns
• Working knowledge of modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security
• Ability to connect technical decisions to measurable business value
• Strong communication across audiences, from engineers and architects to senior business leaders
• Judgment and initiative to succeed while establishing a playbook
• Experience as the first or an early SE for a company or product line (nice to have)
• Software engineering experience before moving into pre-sales (nice to have)
• Experience selling into regulated industries such as financial services, healthcare, or legal (nice to have)

Benefits:

• Extra paid leave of up to 5 days based on tenure
• Dedicated personal development funds of up to $1500 a year based on tenure
• Competitive medical benefits
• Retirement benefits
• PTO benefits
• Fully remote work environment
• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support
• Targeted wellness programs