Solution Executive – Managed Services

New Era Technology · via MktoJobs

🌎 Remote ⏰ Full Time ⌛ Posted 13 days ago

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Job Description:

Serve as a trusted advisor by aligning client business priorities, operational challenges, IT models, technology roadmaps, support requirements, and transformation goals with New Era’s Managed Services portfolio
Partner with Account Executives and Sales Directors to identify, qualify, and advance managed services opportunities
Lead structured managed services discovery processes
Drive recurring revenue growth and managed services attach across cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle, observability, and professional services
Lead consultative discussions with executive stakeholders
Develop executive-level value propositions tied to measurable business outcomes
Build ROI, TCO, and business-case justifications
Collaborate with solution architects, service delivery, operations, finance, sales leadership, and technology partners
Explain post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs, and continuous improvement
Create account-level managed services growth strategies and identify expansion and wallet-share opportunities
Position managed services as strategic business enablers across service desk, infrastructure, cloud, network, communications, security, observability, and end-user support
Coach sales teams on discovery, qualification, attach strategy, financial value articulation, objection handling, and outcome-based positioning
Build repeatable discovery frameworks, talk tracks, customer materials, objection-handling guides, value stories, and attach motions
Develop strategic technology-partner relationships and joint go-to-market opportunities
Monitor market trends, competitive offerings, consumption models, AI-driven operations, automation technologies, and buying patterns

Requirements:

5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership
Experience leading strategic customer engagements and technology transformation initiatives
Experience developing account expansion strategies and recurring revenue growth programs
Highly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization
Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models
Strong executive presence with the ability to engage and influence CIOs, CFOs, COOs, CTOs, CEOs, IT Directors, and other senior business stakeholders
Proven ability to lead structured discovery covering business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change
Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment
Experience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role
Deep understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies
Ability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions
Ability to translate technical service capabilities and operating models into measurable business outcomes
Strong understanding of ITIL, service management, customer success, and operational governance frameworks
Experience developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption
Ability to align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits
Strong communication and commercial acumen
Ability to simplify complex technical concepts and influence sales teams and executives without direct authority
Ability to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attach motions
Bachelor's degree or equivalent work or military experience
Candidates must be authorized to work in the United States without visa sponsorship now or in the future
Ideal candidate would reside in the Eastern or Central Time Zone
Expected domestic travel of approximately 20-25%
Preferred: experience with an MSP, Systems Integrator, or Global Systems Integrator
Preferred: experience developing recurring revenue strategies and managed services go-to-market programs
Preferred: familiarity with ITIL, ITSM, customer experience frameworks, and service operations best practices
Preferred: experience with cloud operations platforms across Microsoft Azure, AWS, and hybrid environments
Preferred: experience with automation, AIOps, observability, and digital experience monitoring platforms
Preferred: working knowledge of networking, cloud, collaboration, cybersecurity, infrastructure, and end-user computing technologies
Preferred: experience building or scaling managed services practices or overlay organizations