Solution Architect

Job Description:

• Lead customer discovery through requirements workshops, stakeholder interviews, and process walkthroughs
• Clarify customer needs, uncover unstated requirements, assumptions, constraints, and risks
• Assess IT infrastructure, authentication and security models, data sources, and third-party systems
• Document and validate business requirements, process maps, solution descriptions, and UML diagrams
• Prioritize requirements, define acceptance criteria, and manage scope changes with Project Management
• Use Claude daily to prepare discovery sessions, synthesize notes, draft documentation, and identify gaps or conflicts
• Identify automation and AI-agent opportunities and advise on governance, supervision, and data access
• Serve as subject matter and solution expert in M-Files software and systems integration
• Translate business requirements into technical solution designs for project consultants
• Provide best-practice recommendations on customer solution sets
• Coordinate deployment technical activities with consultants and Project Management
• Support solution design, development, deployment, migration, QA, UAT, and other consulting engagements
• Validate delivery against requirements and acceptance criteria using real customer data where possible
• Produce technical documentation and handoff materials
• Train customer technical staff when required
• Identify product capability gaps and scope them for R&D and Product Management
• Coordinate customer-success change requests and product updates with R&D and Product Management
• Feed recurring customer requirement patterns to Product Management
• Mentor and lead junior consulting team members
• Build reusable discovery templates, requirements checklists, solution patterns, and Claude workflows
• Support pre-sales scoping and technical feasibility conversations
• Identify and escalate additional service and expansion opportunities
• Coordinate scope boundaries with Implementation, Managed, and Expert Services

Requirements:

• 5 to 8 years of corporate services consulting experience
• Bachelor's degree in Computer Science or related field
• Proven requirements gathering experience in a customer-facing consulting environment
• Hands-on experience using Claude daily for research, analysis, drafting, and summarization
• Ability to verify AI output and protect customer data
• Working knowledge of AI agent and automation concepts applied to enterprise data
• Experience working with document/content management systems
• Excellent verbal and written communication skills
• Strong leadership and interpersonal skills
• Experience creating technical documentation, including solution descriptions, requirements documents, and UML diagrams
• Knowledge of solution architecture and cross-application communication and integration methodologies
• Experience across all lifecycle phases of enterprise IT solutions
• Experience managing project timelines and scope
• Ability to drive projects to completion and manage obstacles
• Excellent organizational skills and ability to support multiple concurrent customer engagements
• Strong problem-solving skills
• Ability to engage and manage customer engagements effectively
• Highly motivated self-starter able to learn new methods and technologies
• Ability to thrive in a fast-paced, deadline-driven environment
• Willingness to travel up to 25%
• Preferred: experience using Claude Projects, skills, connectors, or MCP integrations
• Preferred: experience with M-Files or comparable enterprise content management platforms and extensibility layers
• Preferred: business process analysis or business analysis methods and certifications such as CBAP
• Preferred: knowledge of cloud technologies, including Azure
• Preferred: exposure to data governance or information security concepts
• Preferred: forward-deployed, embedded customer-facing, or pre-sales technical scoping experience
• Preferred: experience building technical training or enablement materials
• Preferred: working knowledge of networks and authentication methodologies
• Preferred: knowledge of .NET languages, data structures, programming concepts, APIs, and integration patterns

Benefits:

• Flexible work/life balance as a remote-enabled company
• 10 paid holidays annually
• Unlimited PTO
• Matching 401(k) plan (25% of employee's contribution up to the IRS maximum)
• Health insurance (PPO and HDHP/HSA plans)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Employer-paid short-term disability
• Employer-paid long-term disability
• Flexible Spending Plan (medical and dependent)