Software Training Specialist

Job Description:

• Travel to client sites and train end users, including doctors and clinical staff, on eCW software and ancillary functionalities
• Provide one-on-one coaching and classroom instruction
• Develop workflow processes
• Demonstrate the software to client practices
• Make suggestions and provide training
• Communicate and escalate issues to Project Managers
• Prepare reports such as checklists and expense reports
• Document all training sessions
• Perform other duties as assigned

Requirements:

• Candidates with Billing, ER, and pharmacy experience highly preferred
• Exceptional customer service orientation and attention to detail
• Exceptional oral and written communication skills
• Ability to coach and train diverse groups of people
• Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing
• Ability to handle stressful situations with a professional demeanor
• Basic knowledge of technical terminology
• Ability to multitask and excel in a fast-paced environment
• Bilingual/multilingual ability is a plus
• Must become an eCW Certified Professional upon completion of initial training
• Minimum bachelor's degree in Engineering, Computer Science, or Information Systems
• Master's degree preferred
• 2–5 years of experience in the healthcare industry, preferably in training and implementation of Project Management or EMR systems
• Valid driver's license
• Willingness to travel an average of 50%–75% per month anywhere in the 50 U.S. states
• Ability to meet operational and logistical requirements associated with the role
• Remote regional home base
• Must be able to work within the required time zone at hire

Benefits:

• Eighteen days of Paid Time Off per year, scaling based on tenure
• Nine Paid Holidays and one Floating Holiday
• Medical, dental, and vision insurance for eligible employees
• Basic life insurance
• Short term disability and long term disability insurance
• Business travel accident insurance
• Accidental death and dismemberment insurance
• 401(k) plan with Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet insurance, genetic testing, legal plan, and supplemental accidental death and dismemberment
• Annual discretionary bonus for eligible employees
• Additional time off for travel days
• Personal accrual of Airline and Hotel points
• Extensive training on eCW product
• Incentives