ServiceNow Senior Software Engineer - TSM/OMT

Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.
NewRocket has been awardedthe “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Career
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a Senior ServiceNow Software Engineer - TSM/OMT , to join our award-winning Customer team!As a ServiceNow Developer supporting TSM/OMT you will be primarily developing customer applications for Work Order management, scheduling and dispatch. Collaborate with stakeholders to identify key functionality within custom ServiceNow instanceEnhance ServiceNow (SN) event rules as necessary to ensure proper CMDB bindingInteract with technical SMEs to get necessary environment information to support your service map and event work

Your ExperienceExperience with TSM/OMT in ServiceNowComprehension of, and the ability to communicate and implement TSM/OMT solutionsAbility to develop interfaces for each user audience depending on custom application models or Service PortalsExperience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)Understand Credential less and Credential based DiscoveryInstall, configure, and integrate software products from ServiceNow TSM/OMT with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDBAbility to prevent duplicate Cis with CI identifiersExtend Horizontal Discovery with custom Infrastructure Patterns and Application PatternsKnowledge and ability to configure, manage and maintain MID serversProficient in working with command line console for Service MappingAbility to work with and migrate patterns between Environments for Service MappingProficient in configuring Identification Rules for Service MappingAbility and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].