ServiceNow Manager

Job Description:

• Serve as the subject matter expert for all ServiceNow modules.
• Partner with business leaders and key stakeholders to design, develop, and architect core ServiceNow capabilities.
• Provide tools and capability recommendations based on platform functionality research and experience.
• Manage a team of developers, vendors, and administrators supporting the ServiceNow application.
• Lead the design, development, and continuous improvement of ServiceNow solutions for internal and external projects.
• Collaborate with business leaders, stakeholders, and Information Technology teams on requirements and implementation.
• Create and maintain reports and dashboards.
• Lead ServiceNow support, administration, maintenance, upgrades, and updates.
• Create and maintain API and data integrations between ServiceNow and other services and applications.
• Develop system integrations and process automation.
• Monitor application health, usage, and compliance.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Serve as a technical contributor and maintain expertise in industry standards and best practices.
• Convert product requirements into systems solutions within technical, schedule, and cost constraints.
• Research and resolve complex technical problems in production and non-production environments.
• Develop creative technical solutions to complex problems.
• Identify and assess compliance and operational risks and escalate, manage, and report control issues.
• Perform other related duties as assigned.

Requirements:

• Must be authorized to work in the U.S.
• BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience.
• Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
• Experience in Custom Application Development using ServiceNow
• Proficiency in ITIL practices and Incident Management tools within ServiceNow
• Experience with integrations from ServiceNow to other applications via API connections is a plus.
• Strong business and analytical skills with the ability to recommend solutions
• Strong problem-solving and troubleshoots skills
• Experience being a product owner with a technical background in development
• Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
• Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
• Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
• Experience in collaborating with technical teams and business leaders.
• Strong communicator skills
• Skilled in requirements gathering and documentation
• While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction.

Benefits:

• Insurance Coverage: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
• Paid Time Off (Vacation, Holidays, Birthday)
• 401k Retirement Plan with Company Match
• Peer-to-Peer Recognition
• Learning and Development
• Pet Insurance
• Fun On and Off-Site Events
• Referral Bonus Program
• Employee Assistance Program