ServiceNow Architect

Job Description:

• Design and lead the architecture, implementation, and optimization of enterprise ServiceNow platforms
• Translate business goals into scalable, maintainable, and secure solutions
• Analyze requirements and review business requirements for technical clarity and feasibility
• Lead stakeholder workshops and technical design discussions
• Identify risks, dependencies, and design gaps during development
• Design, develop, and deploy custom ServiceNow applications and cross-scope solutions
• Architect integrations with enterprise and third-party systems using REST/SOAP, IntegrationHub, MID Servers, and middleware
• Build advanced Service Catalog items and Flow Designer automations
• Improve and optimize core ITSM modules
• Integrate AI-driven capabilities for automation, predictive analysis, and decision-making
• Manage data, workflows, and platform performance
• Own release management, including planning, environment management, update set deployment, runbooks, and documentation
• Lead code reviews and oversee testing, deployment, and platform improvement
• Execute and oversee unit, integration, and regression testing
• Ensure compliance, governance, solution quality, and technical design records
• Mentor developers, administrators, and functional team members
• Lead technical design discussions with clients and communicate solutions to technical and non-technical audiences
• Collaborate with federal stakeholders on modernization goals, compliance standards, and security frameworks
• Monitor ServiceNow releases and recommend enhancements
• Support Windows Server implementation, upgrades, and integrations

Requirements:

• Active Secret clearance required
• Experienced ServiceNow Architect
• Experience designing enterprise-level ServiceNow solutions
• Ability to architect solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB
• Experience with custom applications and cross-scope solutions in ServiceNow
• Experience with REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies
• Experience with Service Catalog items, catalog client scripts, UI policies, and Flow Designer automations
• Knowledge of Incident, Problem, Change, Request, and Knowledge Management modules
• Experience integrating AI-driven capabilities into ServiceNow
• Knowledge of release management, environment management, update set deployment, runbooks, and Agile sprint cycles
• Experience with unit, integration, and regression testing
• Experience with ServiceNow architecture, scripting, DevOps approaches, and platform best practices
• Knowledge of NIST and FISMA compliance and security frameworks
• Ability to support Windows Server implementation, upgrades, and integrations
• U.S. citizenship may be required for certain positions; some roles may require ability to obtain and maintain a U.S. government security clearance

Benefits:

• Competitive compensation and performance-based incentives
• 401(k) with company match
• Three weeks of paid annual leave that increases with tenure
• Comprehensive medical, dental, and vision insurance
• Life insurance and disability coverage
• Transit and commuting benefits
• Professional development and paid training opportunities