Service Design and Delivery Lead

Job Description:

• Orchestrate cross-functional teams to design end-to-end enterprise services
• Facilitate creation of wing-to-wing value streams and future-state service designs
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners
• Develop service blueprints, customer journeys, workflows, and operating models
• Identify opportunities for standardization, digitization, automation, and AI enablement
• Build service roadmaps and maturity plans
• Ensure enterprise alignment, governance, and consistent application of design standards

Requirements:

• Bachelor’s degree in business, Engineering, IT, Design, or related field
• 12+ years in enterprise service design, digital transformation, customer experience, or process design
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models
• Proven ability to orchestrate cross-functional teams and influence senior stakeholders
• Experience driving standardization, digitization, automation, and AI-enabled services
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication
• Experience with ServiceNow, ITIL, Agile, or enterprise service management preferred
• U.S. citizenship required
• Ability to access necessary systems as authorized

Benefits:

• Compensation, healthcare, wellness, retirement and work/life benefits
• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs may be available