Service & Installation Technician

Stanica Realty Group · via Tech Sales Jobs

💰 $19 - $29/hr 🌎 Remote ⏰ Full Time ⌛ Posted 12 days ago

Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes
Document completed work, findings, parts used, and additional repairs or follow-up needed
Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs
Maintain vehicle inventory and truck stock; account for parts used and coordinate return of unused, defective, or replaced parts
Communicate clearly with customers and provide a professional customer experience
Educate customers on proper operation, use, and care of Safe Step products
Identify recurring product or installation issues and communicate findings to management
Perform installation, service, repair, and maintenance duties as assigned
Garner 5-star reviews for the customer’s Safe Step service experience
Perform driver duties and follow company vehicle and safe-driving policies
Work with vehicle cameras and telematics monitoring driving and safety metrics

2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues
Strong technical repair, diagnostic, and troubleshooting skills
Valid state issued license is required
Must be at least 18 years of age
Exceptional analytical and problem-solving skills
Excellent verbal and written communication skills
High regard for quality assurance and customer service
Strong organizational and time-management skills with the ability to work independently