Service Advisor At Helderberg Personnel

Requirements:





Tertiary qualification - A Technical qualification would be advantageous

Minimum 2 years' experience in a Service or sales-oriented position. Dealership experience would be beneficial

Computer literate (Office Suite)

Good team player

Deadline and result-driven

Excellent customer service and customer-oriented





Duties will include, but not limited to:



Customer Interaction & Communication





Greet customers promptly and professionally, determining their service needs and concerns.

Provide accurate and timely estimates for repair and maintenance services.

Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.

Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.

Follow up with customers post-service to ensure satisfaction and resolve any concerns.





Service Scheduling & Coordination





Schedule service appointments in a way that optimises workshop capacity while meeting customer needs.

Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time frames.

Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.





Documentation & Record-Keeping





Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.

Maintain accurate and up-to-date customer records, ensuring that warranty information and service history are properly logged.

Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.





Quality Control & Customer Satisfaction





Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards.

Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.

Handle customer complaints and concerns professionally, escalating issues to management when necessary.





Product & Service Knowledge





Keep up to date with product knowledge, including new models, services, and promotions offered by the company.

Be an advocate for the dealership's services, promoting special offers and services to customers as appropriate.





Team Collaboration & Reporting





Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.

Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.