Senior Training & Quality Manager

• Lead and manage QA, Training, Quality TL, and Training TL teams.


• Drive quality and training performance through coaching, feedback, and process improvements.


• Analyze data, prepare reports/decks, and provide actionable insights.


• Manage client and stakeholder relationships and participate in calibration sessions.


• Ensure compliance with internal policies, procedures, and quality standards.


• Develop and implement quality frameworks, training plans, and corrective action programs.


• Support new hire learning, reduce learning curves, and improve product/process knowledge.


• Monitor training effectiveness and drive continuous improvement initiatives.

Requirements:

• Bachelor's degree with 2-4 years of experience in Quality/Training operations.


• Experience in content moderation / trust & safety


• Strong leadership, coaching, stakeholder management, and communication skills.


• Proficient in Microsoft Office and data analysis.


• Experience in quality assurance, training delivery, calibrations, and performance improvement.


• Ability to multitask, work under pressure, and meet tight deadlines.