Senior Technical Programs Manager

Job Description:

• Serve as the account manager and primary point of contact for mission-driven clients
• Build trust through clear, proactive, flexible, and patient support
• Ensure client IT and digital security needs are met
• Drive successful client onboarding and align internal teams for delivery from day one
• Facilitate communication across internal teams and client stakeholders through regular check-ins and clear written communications
• Ensure clients receive services within their agreed scope of work
• Identify opportunities for service expansion aligned with client needs and goals
• Analyze client requests to identify patterns and proactively propose solutions
• Lead and manage complex technical client service projects from scoping through execution
• Define requirements and ensure solutions are delivered on time and within scope
• Oversee project planning, timeline management, and coordination across internal teams and external stakeholders
• Maintain records of projects, deliverables, issues, risks, dependencies, decisions, and schedules
• Partner with the VP of Technical Programs, Director of Client Success, and Senior Technical Program Managers to improve operations, efficiency, scalability, and team capacity
• Maintain and optimize internal knowledge bases, project tracking tools, and documentation
• Support ad hoc projects and initiatives across the organization
• Report to the VP of Technical Programs

Requirements:

• At least 7 years of professional experience
• At least 3 years of experience in account management
• Demonstrated ability to build trust-based client relationships and manage simultaneous high-stakes projects
• Experience working at or with a managed service provider (MSP)
• Demonstrated experience in project management
• Proficiency with project management tools such as Monday.com, Asana, and Jira
• Strong client management experience
• Proven ability to direct simultaneous projects from scoping through execution
• Demonstrated ability to lead cross-functional collaboration and resolve challenges across internal teams and external stakeholders
• Excellent verbal and written communication skills
• Ability to explain technical and security concepts clearly for non-technical audiences
• Demonstrated ability to analyze operations, lead improvement initiatives, and develop scalable processes
• Experience leading teams and managing up, including setting expectations and providing feedback
• Genuine commitment to supporting mission-driven organizations
• Prior experience working in or alongside nonprofits, campaigns, or advocacy groups is ideal
• Understanding of technology and digital security principles
• Comfort leading projects in complex remote environments with stakeholders across teams and timezones
• Willingness to work outside of normal business hours and travel as required
• Project management certification is a plus, but not required

Benefits:

• Remote work environment
• Healthcare packages contributed to by Personified
• Generous paid time off benefit
• Optional 401K matched by Personified
• Cell phone stipend
• Annual Learning and Development stipend