Senior Technical Program Manager, Services Operations

Job Description:

• Drive program execution across high-priority workstreams within Customer Outcomes
• Own the operational rhythm for threat intelligence partnerships, AI model program management, and strategic projects
• Manage SentinelOne's threat intelligence partnership portfolio and coordinate internal intelligence-sharing programs
• Drive partnership lifecycle management from evaluation and onboarding through governance, renewals, and performance tracking
• Coordinate AI model access arrangements, vendor programs, usage tracking, and model deployment alignment
• Translate model capabilities and access terms into project plans with milestones and success criteria
• Track program status, identify risks, and ensure timely delivery of AI-related initiatives
• Lead high-visibility ThreatOps engagements, industry evaluations, threat reports, and special projects
• Coordinate cross-functional resources and stakeholders and provide status updates to leadership
• Build program cadences including status reviews, decision logs, dependency tracking, KPI tracking, and stakeholder communications
• Identify operational friction and implement process, tooling, or organizational improvements

Requirements:

• A blend of technical program management rigor and cybersecurity domain knowledge
• 7 or more years of experience in technical program management, project management, or service delivery within a technology or cybersecurity company
• Experience managing external vendor and partner relationships, including contract governance, SLAs, data-sharing agreements, and performance tracking
• Familiarity with AI/ML model deployment, vendor model access programs, or related technical program management in an AI-adjacent domain
• Ability to translate complex technical concepts into actionable project deliverables and success criteria for technical and non-technical stakeholders
• Exceptional communication, negotiation, and stakeholder management skills
• Ability to manage multiple simultaneous projects
• Proactive, accountable approach to problem-solving and ability to create structure in ambiguous environments
• Bachelor's degree or equivalent experience
• Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly desirable
• Experience with threat intelligence programs, MITRE ATT&CK framework, or threat reporting is a significant plus

Benefits:

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Home office allowance
• Mobile phone reimbursement
• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement