Senior Supervisor, Commercial Casualty Claims

Job Description:

• Supervise complex first- and third-party auto and commercial injury claims, including litigated claims
• Supervise claims across multiple states virtually
• Evaluate coverage questions and provide approval decisions
• Provide guidance and settlement authority on cases exceeding representatives’ authority
• Potentially manage the First Notice of Loss injury queue
• Act as claims liaison in partner states and maintain relationships with partner clubs, commercial customers, and brokers
• Oversee claim investigation, evaluation, negotiation, and conclusion
• Direct, supervise, and evaluate claims workflow
• Monitor staff goals, targets, file quality, customer service reports, surveys, and feedback
• Provide technical expertise and review files with adjusters
• Manage phone queues and participate in committee review processes
• Communicate and enforce policies, procedures, safety rules, and Department of Insurance regulations
• Oversee daily business-unit operations and multiple shifts
• Recommend operational improvements and ensure adequate staffing
• Collaborate with other departments on projects
• Produce Quality Assurance Reports
• Assist with recruiting, interviewing, and hiring decisions
• Share responsibility for budget planning and business-unit results
• Manage catastrophe response across multiple states
• Act as subject matter expert for claim issues and legislative and DMV regulatory reviews
• Conduct trend and competitive analysis to identify process improvements
• Analyze training needs, coordinate employee training, and promote staff development
• Coach, mentor, evaluate, and conduct performance appraisals
• Recommend salary actions, promotions, and terminations
• Administer counseling, disciplinary procedures, and corrective actions with management and Human Resources
• Create a collaborative, inclusive, and psychologically safe environment
• Translate enterprise strategy and priorities for team members
• Travel as needed for enterprise, divisional, team, and other in-person meetings

Requirements:

• 3+ years of casualty or bodily injury supervisory experience within a claims environment
• Technical experience handling claims relevant to supervised adjuster roles
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• Experience handling Commercial Auto, Rideshare, and/or TNC claims is advantageous
• Bachelor's degree in a related area or an equivalent combination of education and experience
• Associate in Claims (AIC), CPCU and/or ICAR designations are advantageous
• Remote anywhere in the United States except Hawaii and Alaska
• Must have authorization to work indefinitely in the US
• Mobilitas does not provide visa sponsorship

Benefits:

• Annual bonus eligibility for most roles
• 401(k) with a company match
• Career growth and development opportunities
• Flexible Workplace with remote-first culture and Home-Flex roles
• Flexibility to work from various locations including Mobilitas offices
• Employee recognition and rewards programs
• Training, mentoring, and professional development support
• Inclusive and welcoming workplace
• Reasonable accommodations for qualified applicants and employees with disabilities