Senior Software Engineer – AI

Job Description:

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
• Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
• Manage application development, including design, coding, debugging, testing, troubleshooting, and systems documentation
• Write complete programs and perform application testing and debugging
• Design custom or product-based solutions based on ServiceNow applications
• Configure REST/SOAP integrations between ServiceNow and other applications
• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
• Participate in user acceptance testing of maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to this scope
• Align with the existing ServiceNow technical lead for map/event work to ensure consistent approaches and shared patterns

Requirements:

• 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM)
• Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
• Hands-on experience implementing and optimizing Now Assist features
• Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations
• Experience with Web Services Integration, including SOAP and REST
• Experience with bi-directional, automated integrations between systems
• Knowledge of data extraction technologies such as JDBC and ODBC or ETL integrations
• Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
• Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting
• Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
• Ability to adapt quickly in a fast-paced environment
• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
• Must be willing and able to continue education within the ServiceNow platform and beyond
• Expected to complete ServiceNow competency certifications and module accreditations
• Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

Benefits:

• Official ServiceNow training
• Opportunity to achieve multiple ServiceNow certifications
• Support and guidance on projects
• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Disability accommodation support