Senior Salesforce Administrator

Job Description:

• Manage daily Salesforce operations and ensure system reliability and performance
• Create, maintain, and optimize reports and dashboards for business stakeholders
• Troubleshoot bugs, user issues, and system errors; escalate when appropriate
• Administer users, profiles, permission sets, and permission set groups
• Monitor data quality and implement data governance best practices
• Serve as the primary intake point for new business requests and enhancements
• Gather, document, and refine business requirements into actionable solutions
• Prioritize backlog with firm leadership and operational needs
• Coordinate with Salesforce developers, admins, and cross-functional teams
• Track project progress, timelines, and deliverables using project management tools
• Design and implement workflow enhancements using Flows and declarative tools
• Identify opportunities to improve efficiency and automation
• Partner with business units to streamline processes and reduce manual work
• Document business processes, system configurations, and workflow logic
• Maintain organized documentation for technical and non-technical audiences
• Provide regular status updates to stakeholders and leadership
• Ensure Salesforce operates smoothly, reporting is timely and accurate, project requests are prioritized and delivered efficiently, workflows improve operational efficiency, and documentation remains current

Requirements:

• 3+ years of Salesforce Administration experience
• Strong understanding of Salesforce data model and security model
• Strong understanding of reports and dashboards
• Strong understanding of Flow Builder and automation tools
• Experience working with managed packages, such as Litify or similar legal tech platforms
• Familiarity with Salesforce DevOps strategies
• Experience with sandboxes and environment management
• Experience with CI/CD tools such as Gearset, Copado, or Azure DevOps
• Experience managing projects or coordinating cross-functional initiatives
• Strong analytical, troubleshooting, and problem-solving skills
• Preferred: Salesforce Advanced Administrator Certification
• Preferred: familiarity with Agile or Scrum methodologies
• Preferred: exposure to integrations, including CTI, document management, or e-signature platforms
• Preferred: experience supporting Litify, Eve Legal AI, SMS Magic, or Case Status
• Strong communication and stakeholder management skills
• Ability to translate business needs into technical solutions
• High attention to detail and organizational skills
• Ability to manage multiple priorities
• Collaborative mindset with a focus on continuous improvement

Benefits:

• Discretionary year-end bonus
• Benefits (unspecified)
• Remote work may be available