Senior Provider Operations Specialist

Job Description:

• Work directly with the roster automation lead
• Validate data pipelines
• Execute bulk enrollment record updates
• Maintain reconciliation workflows across 50+ payer networks
• Build and maintain operational documentation and SOPs
• Eliminate tribal knowledge through documented processes
• Create real-time visibility into enrollment and roster status
• Scope operational requirements for new initiatives before execution
• Ensure teams operate from a single, accurate source of truth
• Ensure operational changes are implemented with complete documentation and readiness

Requirements:

• 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support
• Ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using Excel and/or Google Sheets
• Experience manipulating, cleaning, and validating large datasets of 1,000+ rows for accuracy and completeness
• Ability to identify patterns, anomalies, and root causes in structured data
• Ability to manage competing priorities and meet deadlines in a fast-paced environment
• Ability to communicate progress and blockers clearly to stakeholders
• Strong written and verbal communication skills
• Ability to translate operational data and findings into clear summaries for technical and non-technical audiences
• Preferred: experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech
• Preferred: experience with workflow automation, scripting, or low-code tools such as Google Apps Script, Zapier, Make, or Python for data manipulation
• Preferred: experience with business intelligence/reporting tools such as Metabase, Looker, Tableau, or Power BI
• Preferred: comfort reading or writing basic SQL queries
• Preferred: experience with CRM, database, or ticketing platforms such as Salesforce, Airtable, or Zendesk

Benefits:

• 100% remote work environment
• Attractive pay and benefits with transparent pay ranges
• Medical, dental, vision, life, disability, and FSA/HSA benefits
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year for most employees
• Paid parental leave for birthing, non-birthing, adopting, and fostering parents
• Employee Assistance Program (EAP)
• Quarterly department stipend for team-building activities or in-person gatherings
• Community and employee resource groups
• New hire home office stipend
• $50 monthly stipend for internet or cell phone expenses
• Year-round wellness initiatives
• $50/month wellness stipend
• Equity offered