Senior Project Manager

Job Description:

• Oversee the entire lifecycle of high-priority projects from contract initiation through delivery
• Serve as the primary liaison for strategic accounts and build relationships with executive-level stakeholders
• Align project goals with customers' broader business strategies
• Identify, assess, and mitigate project risks, escalating critical issues as needed
• Define, measure, and report key ROI metrics for implemented solutions
• Lead cross-functional teams including solution architects, implementation consultants, customer success managers, and technical support
• Provide guidance on Verato's technology and implementation best practices
• Develop customer-tailored project documentation, including plans, architectural diagrams, and data flows
• Facilitate technical workshops and collaborative strategy sessions with client teams
• Partner with product, engineering, and customer success teams to gather feedback and drive continuous improvements
• Support organizational change management for project adoption and impact
• Mentor and advise junior project team members
• Plan and manage resource allocation across multiple concurrent projects
• Build and maintain trusted, long-term customer relationships
• Ensure compliance with privacy and security protocols and company and industry standards
• Report to the VP of Professional Services, Customer Experience

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field
• 8+ years of project management experience, focusing on strategic consulting or complex enterprise environments
• Expertise with Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies, including technical solution delivery, preferred
• Knowledge of healthcare systems such as EMRs, integration engines, and population health/analytics platforms
• Strong interpersonal and communication skills, with demonstrated success in managing executive-level relationships
• Proficiency in project management methodologies
• PMP and Agile certifications preferred
• Willingness to travel up to 25% for key customer engagements and strategic meetings
• Ability to manage executive stakeholder expectations and influence leadership teams
• Experience leading large-scale data integration and migration initiatives
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and its role in software implementation
• Analytical and problem-solving skills focused on operational and strategic value
• Ability to translate technical concepts into actionable business solutions and facilitate decision-making
• Strong verbal and written communication skills for presenting complex ideas clearly
• Collaborative mindset focused on teamwork, customer advocacy, and cross-functional coordination
• Ability to manage multiple priorities while delivering high-quality outcomes on time
• Ability to coach and mentor project team members
• Conflict resolution skills focused on collaborative problem-solving
• Adaptability in a fast-changing, cross-industry environment

Benefits:

• People-first culture prioritizing employees
• Tools and development opportunities
• Opportunities to expand knowledge in technology, healthcare, and organizational development
• Opportunities for influential involvement in business strategy
• Customer success focus
• Up to 25% travel for key customer engagements and strategic meetings