Senior Program Manager

Job Description:

• Lead and coordinate complex technology programs spanning Infrastructure, Cybersecurity, Workplace Technology, and enterprise platforms
• Manage infrastructure upgrades, cloud migrations, identity and access management improvements, collaboration platform deployments, and operational technology improvements
• Translate technology priorities into structured programs with milestones, workstreams, timelines, and success metrics
• Coordinate planning and execution across engineering, operations, and business stakeholders
• Identify cross-team dependencies and resolve scope, priority, and resource conflicts
• Drive kickoff alignment, roadmap development, milestone tracking, and delivery reviews
• Ensure measurable improvements in system reliability, operational efficiency, user experience, and platform scalability
• Help build and mature the IT Program Management Office
• Develop project management frameworks, delivery standards, governance, reporting, and operational processes
• Provide visibility into programs, dependencies, resource demands, progress, trade-offs, and risks
• Facilitate coordination across Infrastructure, Cybersecurity, Workplace Technology, Product, and business teams
• Lead enterprise technology initiatives including infrastructure upgrades, platform implementations, office technology deployments, and operational improvements
• Drive accountability for project outcomes, timelines, and deliverables across internal teams and external partners
• Provide program updates and reporting to technology leadership and executive stakeholders
• Facilitate program reviews, steering committees, and decision forums
• Manage vendors, implementation partners, and external service providers
• Support vendor evaluation and engagement
• Track project budgets, control costs, and report financial performance

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field
• 7+ years of experience in IT project management, focused on infrastructure and enterprise technology projects
• Experience performing business analysis activities, including requirements gathering and documentation
• Ability to manage multiple IT projects simultaneously in a fast-paced environment
• Strong understanding of IT systems, networking, cloud platforms, and enterprise application deployments
• Proficiency in project management tools such as MS Project, Jira, Asana, and Smartsheet
• PMP certification preferred
• Experience helping establish or mature a technology PMO preferred
• Experience managing network infrastructure upgrades, office relocations, cloud migrations, and data circuit installations preferred
• Familiarity with Active Directory, Microsoft 365, and enterprise applications preferred
• Knowledge of IT security and compliance best practices preferred
• Familiarity with leading cloud platforms and governance frameworks preferred

Benefits:

• Short- and long-term incentives, as applicable
• Growth and developmental opportunities
• Health care
• Retirement
• Vacation
• Other paid time off
• Additional offerings