Senior Product Designer

Job Description:

• Design user-friendly, effective, and engaging interfaces for mobile, tablet, and desktop applications
• Rapidly prototype and iterate on multiple design solutions
• Create user interface design artifacts describing the intended user experience
• Identify user needs and elicit user feedback
• Conduct user research activities and task flow analysis
• Synthesize research findings into recommendations and actionable results
• Share user data, insights, and best practices with the team
• Test and refine design decisions using user feedback and analytics
• Collaborate across business and application development teams
• Advocate for users and understand how audiences interact with applications
• Evangelize user experience best practices
• Collaborate with customers and internal team members to validate conceptual designs
• Provide support and documentation to maintain application usability integrity
• Serve as a subject matter expert and establish standards, best practices, and processes
• Stay current on user-centered design practices, innovations, trends, and methodologies
• Work closely with the Digital Implementation Lead and Digital Experience team to translate customer needs, business goals, and product strategy into digital solutions
• Participate in projects end to end, including research, testing, concept development, prototyping, UI copywriting, developer support, and UI standards compliance
• Share knowledge with team members, elevate UX maturity, and participate in bringing AI tools into the workflow
• Design primarily for the health insurance portal and app used by members across the country

Requirements:

• Bachelor's degree in a job-related field, or 4 years job-related work experience, or Associate's degree and 2 years job-related work experience
• Minimum 5 years of user interface design experience
• 7 years of experience preferred
• 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain preferred
• Ability to work with a product owner and diverse stakeholders to define complex business requirements within legacy technical systems
• Skill delivering high-quality Figma mocks and prototypes, including responsive layouts, conditional states, documentation, and accessibility requirements
• Capability for mentoring and reviewing other designers
• Experience performing UX research and usability testing
• Ability to write user-focused UI copy
• Strong technical knowledge of UX and usability best practices and methodologies
• Strong understanding of page layout and interface design concepts
• Understanding of HTML/CSS and optimizing design concepts around these technologies
• Understanding of graphic design and typography
• Advanced analytical and research skills
• Ability to interpret data and make recommendations
• Strong conceptual problem-solving skills
• Proficiency with graphic design software and Microsoft Office
• Ability to work Monday–Friday, 8-hour shifts during 8:00 AM–5:00 PM business hours
• Finalists must complete a short, on-camera design exercise
• Ability to communicate effectively with technical and business staff

Benefits:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more
• Opportunity to develop skills, advance careers and contribute unique abilities
• Benefits eligibility beginning the first of the month following 28 days of employment