Senior Manager, Workplace Planning and Advice

Job Description:

• Lead and motivate Senior Workplace Planning Consultants serving Large, Mega, and Not-for-Profit employer-sponsored plans
• Oversee consultative advice and guidance to plan participants regarding plan assets
• Drive consultant productivity, call quality, operational excellence and customer deepening
• Support participant services including distributions, saving, investing, consolidating and additional products or services
• Develop and implement strategies supporting business goals, new initiatives and products
• Achieve targets across asset retention, investment/retail and plan assets
• Manage headcount targets, promotions, transitions, associate retention and satisfaction
• Execute outbound campaigns for participants upon job separation and ensure timely calls and high-quality customer experiences
• Manage service-level metrics, abandoned-call rates and call quality
• Drive adoption of new products, services, tools and the Empower conversation model
• Set and drive targets for activities, conversations and call quality
• Ensure supervisory controls, regular audits and documentation are in place
• Coach associates, deliver feedback and develop and manage performance plans
• Resolve escalated issues from representatives, clients and participants; identify trends and address them proactively
• Approve best-interest fiduciary advice and new account openings in a supervisory principle capacity
• Reduce errors and escalations through operational excellence
• Lead and participate in individual goals, projects and company meetings

Requirements:

• Bachelor's Degree or an equivalent combination of education and professional work experience
• FINRA Series 7, 24, and 66 (or equivalency) registrations required within corporate-established timelines
• Series 9/10 FINRA license acceptable in lieu of FINRA Series 24
• FINRA fingerprinting required
• 3-5 years of relatable sales experience in the financial services industry
• Proven success in sales management
• 3-5 years of relatable sales experience and/or leadership
• 2-4 years of demonstrated success in financial services
• Ability to handle stressful situations and effectively manage experienced associates and sophisticated customer concerns on a daily basis
• Motivated self-starter able to master new information quickly and independently
• In-depth understanding of IRAs, retirement investment products/services and the qualified retirement plan environment
• Excellent written, verbal, consulting and presentation skills
• Ability to manage resources and priorities, set goals and objectives, and develop performance expectations
• Proficient knowledge of Windows and Microsoft Office software (Word, Excel, PowerPoint, etc.) and file manipulation skills on a PC
• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable, including CPT/OPT
• Reliable high-speed internet with a wired fiber, cable or DSL connection and a suitable home workspace

Benefits:

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment with the option to wear jeans
• Generous paid time off upon hire, including a paid time off program, ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) open to all
• Bonus program opportunity for non-sales positions
• Sales incentives and, in some instances, a bonus plan for sales positions
• Reliable high-speed internet and a wired connection required for remote work; necessary computer equipment will be provided