Senior Manager, Operations – FleetCare

Job Description:

• Lead daily FleetCare operational performance, customer support execution, vendor management and maintenance coordination
• Provide strategic and operational leadership to 10–15 FleetCare Coordinators
• Manage daily workflows, including purchase order and repair estimate approval
• Monitor overdue maintenance events and evaluate vendor performance and warranty opportunities
• Ensure accurate reporting and case management using Salesforce, Power BI and SharePoint
• Oversee work analysis, vehicle planning and scheduling, technician work assignment, productivity tracking and RO review
• Perform strategic labor planning, optimize staffing and shift patterns, and oversee workflow management
• Lead training, development, performance management, recruiting, hiring, onboarding, payroll and succession planning
• Manage customer relationships, issue resolution, satisfaction, retention and vehicle uptime
• Partner with Sales on new business opportunities, customer care plans, customer visits and annual reviews
• Develop and manage maintenance budgets, cost controls and location P&L activities
• Oversee vendor sourcing, invoices, payroll, purchase orders, bill backs, warranty recovery and data integrity
• Direct asset management, capital expenditure cases, shop tooling, vehicle specifications and parts inventory
• Lead quality planning, corrective actions, inspections, root cause analysis, audits and continuous improvement
• Ensure workplace safety, EPA compliance, documentation, cleanliness and repair quality
• Perform other duties as assigned

Requirements:

• H.S. Diploma/GED, Required
• Associate's or Bachelor's degree, Preferred
• 3 years or more in supervisory experience, Required
• 4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required
• Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics, Required
• Strong verbal and written communication skills
• Customer service focus and demonstrated ability to build strong customer relationships
• Workflow analysis and management skills
• Ability to solve complex operational problems independently and in a timely fashion
• Ability to resolve critical customer issues with large key accounts
• Ability to lead, train and develop a self-directed management workforce
• Ability to work independently and as a member of a team
• Flexibility to operate in a fast-paced environment
• Ability to multitask, stay organized and manage time effectively
• Detail-oriented with excellent follow-up practices
• Intermediate Microsoft Word and Excel experience, Preferred
• Fleet management software experience, Preferred
• Maintenance and technical experience in a shop environment, Preferred
• Travel 1–10%

Benefits:

• Bonus eligible
• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan