Senior Manager, Enterprise Revenue Architect

Job Description:

• Recruit, develop, and lead a high-performing team of Revenue Architects
• Coach the team on account strategy, executive presence, and value realization
• Partner with senior GTM leaders to design and oversee revenue transformation strategies through Gong’s AI Operating System
• Develop a point of view for driving outcomes for customers in financial services and healthcare
• Guide workflow architecture by mapping customer processes to AI-driven workflows
• Drive adoption initiatives, behavior change, and integration of Gong into daily team rhythms
• Use data-driven insights to quantify business outcomes and demonstrate Gong’s ROI and strategic value
• Own aggregate renewal strategy and execution, partnering on growth and net dollar retention
• Collaborate with Product, Sales, and Marketing leadership to ensure an exceptional customer experience
• Drive adoption and usage to accelerate time-to-value, retention, and expansion for enterprise accounts

Requirements:

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture
• Self-starter who excels in high-paced environments and thrives in change and ambiguity
• Growth mindset, coachability, dedication to winning together, and willingness to challenge conventional wisdom

Benefits:

• Medical, dental, and vision plans
• Flexible wellness stipend (Wellbeing Fund)
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend