Senior Manager, Clinical Implementation – Partner Success

Job Description:

• Lead the Clinical Operations workstream across the partner journey from early discovery through implementation, Go-Live, and ongoing partner support
• Participate in discovery calls with prospective partner practices to understand practice structure, staffing, patient demand, workflows, technology, and implementation needs
• Provide operational guidance on integrating Auris service models and identify workflow, staffing, scheduling, or training considerations
• Support recruitment and development of prospective partner practices through outreach, relationship building, and follow-up
• Document and communicate discovery findings, risks, and next steps
• Lead the Clinical Operations portion of new partner clinic implementations, including kickoff meetings and recurring cross-functional meetings
• Establish and maintain onboarding and training schedules for remote audiologists, Clinical Assistants, and other clinic personnel
• Track Clinical Operations deliverables and coordinate follow-up and escalation of readiness risks, delays, or barriers
• Participate in clinical personnel interviews and selection and provide structured onboarding and readiness feedback
• Develop and maintain individualized onboarding plans and monitor e-learning, shadowing, simulations, and validation activities
• Coordinate remote audiologist schedules in MaestroFusion™ and other scheduling systems
• Deliver and facilitate approved virtual and onsite training
• Facilitate Clinical Assistant skills validation and simulated sessions with remote audiologists
• Lead onsite training, workflow validation, and the operational portion of Go-Live
• Provide implementation readiness recommendations to the Vice President of Clinical Operations
• Serve as Clinical Operations point of contact for designated partner practices
• Participate in recurring business reviews and prepare or contribute Clinical Operations, utilization, and KPI updates
• Establish operational and service KPIs with clinic leadership, define targets or benchmarks, and monitor performance
• Support ongoing education, refresher training, and Clinical Operations check-ins
• Conduct designated workflow, documentation, implementation, or quality audits
• Collaborate with Operations, Credentialing, Licensing, Human Resources, Information Technology, Scheduling, and Sales/Business Development
• Draft or revise procedures, checklists, and implementation tools for approval

Requirements:

• Seven or more years of progressive experience in healthcare operations, practice administration, clinical operations, healthcare implementation, training, partner management, or a related field
• Demonstrated experience leading teams, workflows, or complex initiatives across multiple stakeholders
• Experience in healthcare or practice operations, including workflow development, process improvement, staff leadership, implementation, onboarding, training, or readiness activities
• Experience working directly with healthcare leaders, clinicians, and frontline staff
• Experience managing multiple concurrent priorities, projects, stakeholders, and deadlines
• Experience using operational or clinical performance data to develop, monitor, and communicate KPIs with practice or healthcare leadership
• Working knowledge of HIPAA and patient privacy requirements in a clinical or telehealth setting
• Strong written, verbal, facilitation, presentation, relationship-management, and documentation skills, with consistent follow-through
• Proficiency with Microsoft Office, videoconferencing platforms, learning management systems, project-tracking tools, and electronic clinical systems
• Ability to travel approximately 40% of the time, including overnight stays
• Valid driver's license required
• Preferred: Bachelor's or advanced degree in healthcare administration, business, clinical operations, audiology, education, or a related field, or an equivalent combination of education and experience
• Preferred experience as a practice administrator, practice manager, or healthcare operations leader within a physician practice or multisite healthcare organization
• Preferred experience in ENT, audiology, hearing healthcare, telehealth, remote care, or another specialty-practice environment
• Preferred experience supporting new clinic launches, service-line implementations, practice integrations, or healthcare technology adoption
• Preferred Doctor of Audiology degree, audiology license, or clinical audiology experience

Benefits:

• Bonuses tied to signing new partner practices, adding hours and locations with existing partners, and goal completion
• 401(k)
• Paid time off
• Holiday pay
• Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to help cover individual health insurance premiums and qualified medical expenses
• Remote home office with reliable high-speed internet and private workspace
• Reasonable accommodations for qualified individuals with disabilities