Senior Manager, Client Operations

Job Description:

• Lead a revenue cycle team and directly supervise assigned managers.
• Develop and implement strategies focused on best-in-class service, quality, responsiveness, and client direction.
• Partner with managers and associates to determine staffing, tools, coaching, and training needs.
• Drive quality service by meeting or exceeding established metrics.
• Monitor and support teammates daily and provide leadership with metric updates.
• Drive productivity and quality results; coach team members on time management, organization, and metrics.
• Measure and evaluate employees against established goals and objectives.
• Engage employees in performance management activities.
• Direct AR team work, ensure billing timelines are met, and manage payment posting trends and reconciliation.
• Provide employees with regular feedback and guidance.
• Participate in meetings, performance improvement planning, strategic planning, project development, and plan execution.
• Respond to leader, client, and associate questions with data and analytical observations.
• Coach performance and manage associate progression or timely exit when results are not forthcoming.
• Work with Human Resources on applications, interviews, and hiring recommendations.
• Engage other departments and third-party vendors to resolve associate or client challenges.
• Meet budgeted revenue and expense expectations.
• Review client AR, worklists, process status codes, high-priority AR assignments, and critical metrics monthly.
• Serve as the client point of contact, communicating by phone or email every two weeks before month-end review meetings.
• Escalate issues to the VP, Revenue Cycle.
• Identify client needs and provide best-practice workflow feedback.
• Complete, review, and provide feedback on monthly client dashboards covering case volume, cash, issues, and KPIs.
• Manage month-end reporting and client billing reconciliation.
• Manage fee schedule updates, chargemaster increases, contract grids, and client profiles.
• Prepare and send client invoices.
• Resolve QA cards by reviewing cases, correcting statuses, and providing team feedback.

Requirements:

• Experience, skills, education, licenses, and certifications are not specified in the posting.
• At this time we are unable to sponsor H1B candidates.

Benefits:

• Medical insurance
• Vision insurance
• Dental insurance
• Short Term Disability
• Long Term Disability
• Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Fully Remote