Senior Maintenance Manager

Description

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Sr. Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery, operational consistency, and adherence to company standards in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

• A positive attitude

• Operates with professionalism and integrity

• A customer-first approach to service

• Safety-first mindset and adherence to all safety policies

• High attention to detail and accountability for operational performance and outcomes

• Strong ability to manage multiple teams, priorities, and deadlines across properties

• Ability to quickly learn and adapt to property management and maintenance software and technology

• Strong written and verbal communication skills

• Openness to feedback and consistent communication with regional leadership and property teams

• Valid driver’s license

5+ years of supervisory experience in multifamily residential, commercial, or hotel maintenance, including 2+ years in a multi-site or senior leadership capacity

Requirements

Key Responsibilities

Operational Oversight & Performance Management

· Oversee maintenance operations across assigned properties to ensure consistent execution of company standards

· Guide Maintenance Managers on work orders, preventative maintenance, inspections, and make-ready processes

· Monitor property performance, service levels, and response times to ensure operational excellence

· Ensure timely, cost-effective resolution of maintenance issues through site leadership teams

· Identify operational gaps and drive continuous improvement across the portfolio

Leadership & Team Development

· Manage and support Maintenance Managers across the assigned portfolio

· Recruit, train, coach, and evaluate maintenance leadership talent

· Drive accountability for performance, safety, and service standards

· Partner with Regional and Property Leadership to align operational priorities

· Develop team capability through ongoing coaching and technical/leadership development

Vendor & Financial Oversight

· Oversee vendor performance, contracts, and accountability standards

· Support budgeting, capital planning, and maintenance financial performance

· Ensure consistent procurement, inventory control, and materials management

· Approve and monitor larger-scale projects, change orders, and vendor execution

Compliance & Safety

· Ensure compliance with company policies, Fair Housing, and regulatory standards

· Oversee safety programs and reinforce OSHA compliance and company safety culture

· Support emergency response planning and after-hours escalation coverage

· Coordinate seasonal and emergency operational needs (e.g., snow removal, storm response)

Reporting & KPIs

· Track and report key maintenance KPIs, including work order performance, turnover times, and vendor efficiency

· Provide regular operational updates and performance reporting to Directors and Regional Leadership

· Identify trends, risks, and opportunities to improve portfolio performance

· Support data-driven operational and capital planning decisions

This is not intended to be a complete list of all duties and responsibilities; duties may change base

on business needs.

Technical Knowledge

Advanced expertise in oversight of:

o Various HVAC systems

o Plumbing systems including boilers and water heaters

o Electrical systems

o Appliances

o Building envelope and structural design

o Pool management (where applicable)

o Wastewater treatment systems (where applicable)

Development & Training

· Monthly safety training as part of Heatherwood’s Safety Culture

· Ongoing leadership, management, and advanced technical development

· Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable

· Access to online training resources

· Internal growth opportunities