Senior It Support Specialist

Job Description:

Short Description:
The Client seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.


Complete Description:
The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.


Key Responsibilities:



· Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.



· Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.



· Assist users with account access, password resets, MFA issues, and general identity-management tasks.



· Perform workstation setup, imaging, deployment, and peripheral configuration.



· Support enterprise applications and departmental systems, including specialized tools.



· Conduct root-cause analysis and implement long-term solutions for recurring problems.



· Document all interactions and technical procedures accurately in the ticketing system.



· Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.



· Manage user accounts, security groups, file permissions, and access requests.



· Provide guidance, mentorship, and knowledge-sharing with support staff.



· Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
· Educate users on IT policies, procedures, and best practices.

Skills:
· Bachelor’s degree in IT or related field or equivalent experience. 10 Years Required


· Experience providing IT support, service desk operations, or system troubleshooting. 6 Years Required

· Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. 6 Years Required

· Experience supporting mobile devices (iOS and Android), including enterprise management profiles. 6 Years Required

· Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). 6 Years Required

· Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. 6 Years Required

· Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. Required

· Ability to follow ITIL best practices for incident, problem, and change management. Required

· Strong communication, customer service, and problem-solving skills. Required

· Ability to work independently and collaboratively in a fast-paced environment. Required

· Ability to lift, move, and install computer hardware up to 25–40 lbs. Required




Compensation: $43.00 - $47.00 per hour





About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.



AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.