Senior Director, ITSM, ServiceNow Platform Leader

Job Description:

• Define and execute the long-term vision and roadmap for the ServiceNow ecosystem
• Transition the platform into an enterprise-wide driver of digital transformation, productivity, and AI-enabled innovation
• Own platform stability, performance, and scalability
• Cultivate a customer-obsessed culture prioritizing operational rigor, high availability, and best-in-class user experiences
• Lead, mentor, and scale a large, diverse team of domain experts
• Foster servant leadership, psychological safety, professional development, and high-impact delivery
• Integrate newly acquired businesses into GE Vernova’s service standards
• Define day-one and steady-state strategies for platform adoption, process harmonization, and user migration
• Champion next-generation AI and automation technologies to simplify IT tools, reduce operational friction, and generate cost-out opportunities
• Partner strategically with CTOs, Business Unit leaders, and Global Operations
• Influence stakeholders to break down silos, ensure compliance, and promote a unified service management standard
• Establish governance frameworks balancing agility with security and compliance requirements
• Manage departmental resources with full financial accountability and operational transparency

Requirements:

• Bachelor’s degree in Computer Science, STEM, or related field
• 10 years of progressive leadership experience in IT infrastructure, Service Management, or Enterprise Platform roles within a global, complex, matrixed organization
• Deep subject matter expertise in ServiceNow platform architecture, ITSM, and enterprise workflow automation
• Proven success leading large-scale organizational change, M&A integration, and deployment of enterprise-wide standard work
• Exceptional communication skills with the ability to influence C-suite stakeholders and align diverse business units around a common technical vision
• Must be legally authorized to work in the United States
• Successful completion of a drug screen, as applicable

Benefits:

• Medical, dental, vision, and prescription drug coverage
• Health Coach from GE Vernova, a 24/7 nurse-based resource
• Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off
• Discretionary annual bonus eligibility