Senior Customer Development Manager

Job Description:

• Lead strategic growth, business development, and distribution execution across military retail channels
• Own sales strategy for key government and military accounts, including DeCA, AAFES, NEXCOM, MCX, and CGX
• Maximize sales volume, net revenue, and category share for the Link Snacks product portfolio
• Manage direct relationships with military/government buyers, broker networks, and broker partners
• Unlock new distribution placements and optimize product shelf presentation
• Achieve top-line and bottom-line sales and profit goals
• Develop Distribution, Shelving, Merchandising, and Pricing plans to drive category growth
• Align customer strategies with annual business plans and develop 1–3-year strategic customer plans by segment
• Communicate transparently and promptly with internal teams and customers/brokers
• Expand Link Snacks’ in-store presence through channel-specific business opportunities
• Analyze customer data and develop action plans to achieve sales goals
• Collaborate with Demand Planning, RGM, and Sales Strategy on short- and long-term category and channel strategies
• Create and present information compellingly and persuasively
• Build relationships across customer organizations and with Link Snacks executive management, operations, supply planning, accounting, and marketing
• Manage deduction and accounts receivable issues
• Train and lead the broker network where applicable
• Conduct store audits, set up promotional displays, and attend trade shows
• Travel approximately 30%–40% depending on business needs

Requirements:

• Bachelor’s degree or equivalent experience
• 5+ years of CPG experience within the industry
• 3+ years of direct sales experience in military channels
• Strong communication and presentation skills
• Solid MS Office skills
• Ability to work in a fast-paced, dynamic environment
• Ability to travel approximately 30%–40% depending on business needs
• Ability to regularly lift, carry, and maneuver 25 or more pounds
• Must be able to sit, use hands and fingers, handle or feel, and talk or hear
• Must be able to stand, walk, reach with hands and arms, and lift for extended periods

Benefits:

• Annual incentive and program-specific awards
• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Disability insurance
• 401(k) participation
• Paid holidays
• Paid time off
• Remote work from a dedicated home office
• Modern digital collaboration tools (Microsoft Teams, Slack, Zoom)