Senior Consultant – Stakeholder Experience

Job Description:

• Support external stakeholder outreach and engagement events
• Coordinate domestic and international protocol-sensitive events, media appearances, and partner meetings
• Manage venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials, and on-site event support
• Provide logistical, administrative, and correspondence support
• Support live and virtual stakeholder and industry engagement events
• Manage guest check-in and reception
• Coordinate audiovisual setup, operation, and support
• Maintain agenda discipline through timekeeping
• Troubleshoot and resolve issues in real time
• Coordinate with facility and IT support staff
• Lead discovery and planning through stakeholder interviews, event content audits, assessments, and current-state analyses
• Translate insights into event management frameworks and actionable plans
• Advise clients and shape strategies to help achieve their goals
• Serve as a primary client feedback conduit to GXG leadership
• Execute client initiatives proactively and guide decisions using data and best practices
• Represent the Granicus Experience Group at industry conferences and workshops in the U.S. and internationally
• Maintain expertise in Granicus products and upcoming platform enhancements
• Propose product enhancements based on client needs
• Preserve the confidentiality, integrity, and availability of Granicus information assets
• Ensure employee and customer data privacy and complete required privacy training

Requirements:

• 5-10 years of events management, consulting, digital strategy, user experience, or customer experience, preferably serving government or at a government agency
• Proficiency in core Digital Communications, Events Management, and CX skills
• External stakeholder engagement experience required
• Proficiency in digital-communications tools; Granicus products preferred
• Experience with email marketing, online collaboration, CRM, event management systems, online forms, and social networks
• Solid written, verbal, presentation, and workshop facilitation skills in a client-facing capacity
• Experience digesting data and deriving actionable insights
• Ability to use digital tools, technologies, and trends for client success
• Strategic thinking, independence, autonomy, and sound judgment
• Ability to work flexibly in a changing environment and under pressure
• Ability to manage simultaneous projects in a fast-paced environment
• Experience and/or enthusiasm for working with government
• Experience supporting live and virtual stakeholder and industry engagement events
• Ability to provide event-day support, including check-in, audiovisual coordination, timekeeping, troubleshooting, and coordination with facility and IT staff
• Ability to lead stakeholder interviews, event content audits, assessments, and communications/logistics analyses
• Ability to act as a trusted client advisor and feedback conduit
• Ability to represent GXG at U.S. and international conferences and workshops as needed
• Ability to become an expert on Granicus products and future product developments
• Commitment to Granicus information security and data privacy requirements
• No degree requirement stated; Granicus notes it does not have degree requirements for most roles

Benefits:

• Flexible Time Off
• Company-Wide Wellbeing Days
• Work From Home Reimbursement
• Multiple Health Plan Options, including a 100% employer-paid plan
• Employer HSA Contributions when enrolled in a High-Deductible Health Plan
• Fitness Reimbursement Program
• On-Demand Mental Health Support, including Headspace and other wellness tools
• Paid Parental Leave for birthing and non-birthing parents
• Traditional & Roth 401(k) with a generous company match
• Life & AD&D Insurance with 100% employer-paid coverage
• Online Learning Platforms
• Competitive Salary & Bonuses
• Remote work at a remote-first company