Senior Business Analyst

Job Description:

• Support the PMO for contract management execution for the Indian Health Service Electronic Health Records Modernization program
• Support knowledge management and SharePoint operations across the program
• Monitor, triage, and track knowledge management tickets and coordinate resolutions
• Administer SharePoint front-end functions, including creating lists and libraries, designing modern pages, and managing permissions and groups
• Support development of procedures, processes, templates, and structured knowledge management artifacts
• Manage and coordinate the Lessons Learned process
• Support GovSlack user administration, including account creation/removal and access troubleshooting
• Partner with knowledge management and functional teams on ticket resolution and content governance
• Coordinate SharePoint content reviews with content owners and subject matter experts
• Collect, document, and refine Lessons Learned inputs
• Identify duplicate or abandoned SharePoint content and recommend cleanup actions
• Identify process gaps and recommend efficiency, consistency, and performance improvements
• Promote structured knowledge management practices and consistent use of templates and process documentation
• Contribute to SharePoint governance maturity, compliance, content-sprawl reduction, and user experience
• Drive engagement with the Lessons Learned process
• Use SharePoint Online, knowledge management tools, workflows, repositories, trackers, and structured documentation systems
• Prepare and deliver briefings and updates for program audiences, including leadership

Requirements:

• Bachelor’s degree and 8+ years of experience, or equivalent combination of education and experience
• Oracle Cerner certification may substitute for 3 years of required experience
• Experience with SharePoint, including document libraries, metadata tagging, lists, and permissions
• Proven ability to document processes
• Experience supporting technical, clinical, or PMO teams
• Experience supporting change management, reporting, workflow tracking, issue resolution pathways/escalation, and milestone progress tracking during development and implementation phases
• Experience coordinating communication across functional teams
• Ability to travel up to 25% of the year, if needed
• Must be able to obtain a Public Trust Level 5 clearance
• Experience with GovSlack, Slack, or other team collaboration platforms
• Experience with ServiceNow or similar ticketing systems
• Familiarity with knowledge management concepts and structured documentation practices
• Experience supporting federal contract program managers
• Task management experience and/or skills
• Proactive process improvement mindset, especially in knowledge management workflows
• Excellent written communication skills
• Excellent organizational and time management skills; ability to manage frequently changing priorities
• Ability to prepare and deliver presentations and briefings to diverse program audiences, including leadership and customers
• Ability to work independently with minimal supervision and within tight deadlines
• Ability to follow detailed written policies, processes, procedures, and work instructions
• Ability to produce high-quality documentation

Benefits:

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with pre- and post-tax contributions and company match
• Full flex work weeks where possible
• Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave
• Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
• 10 paid holidays per year
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance