Senior Application Analyst

Job Description:

• Work on business systems design and configuration, upgrades, and improvements for assigned technology platforms
• Serve as a primary support contact for application end-users
• Identify and resolve application issues and issues impacting other application teams
• Perform impact analysis of desired changes
• Build and test system changes
• Identify platform performance improvements and opportunities to enable business processes and requirements
• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business stakeholders and software vendor implementation staff
• Develop understanding of operational needs and improve workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support through tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager during incident or problem resolution
• Mentor junior analysts and provide peer leadership
• Lead internal process design and documentation for continuous IT improvement
• Uphold company mission and values and comply with the Quality Management System
• Work within a cross-functional team and communicate with project leadership, subject matter experts, and key stakeholders

Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role
• Subject Matter Expert in one or more of: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
• Authorization to work in the United States without sponsorship
• Demonstrated ability to perform the Essential Duties with or without accommodation
• Preferred: applicable Epic certifications, especially Epic Cheers, MyChart, and Care Everywhere
• Experience configuring business systems software in a life sciences, health care, or related industry
• Professional working knowledge in Health Care or Biotechnology
• Professional working knowledge with agile delivery methodologies
• Ability to work within normal business hours and on-call, with potential for nights and weekends
• Ability to travel approximately 5% of working time
• Ability to lift up to 10 pounds for approximately 5% of a typical working day
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
• Ability to comply with applicable personal protective equipment requirements

Benefits:

• Equal employment opportunity protections
• Standard work shift
• Remote work arrangement
• Travel approximately 5% of working time