Senior Account Specialist – LTL

Job Description:

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and email through the CRM system
• Research, identify, and capitalize on profitable opportunities
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers through service disruptions
• Create positive and supportive customer experiences
• Establish partnerships with key executives and decision makers within customer territories
• Collaborate with sales, account management, and other support teams
• Navigate and utilize carrier systems and websites
• Learn and apply carrier-specific knowledge
• Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge
• Consult customers on avoiding service disruptions, carrier nuances, and current industry standards

Requirements:

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached
• High School diploma or GED required
• Bachelor's degree in communications, business, marketing, or other business-related fields preferred
• Ability to adapt to a fluctuating environment
• Robust prioritization, organization, and time management skills

Benefits:

• Consistent Monday-Friday work schedule, no weekends