Senior Account Relations Coordinator

Job Description:

• Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory
• Provide dedicated support and issue resolution, with specialized focus on billing and customer service
• Act as a liaison between employer groups and key internal departments
• Provide solutions that meet customer needs, improve account retention, and maintain business goals
• Offer training and support to internal and external customers on administrative processes, tools, and services
• Maximize customer and field staff understanding and utilization

Requirements:

• Bachelor’s Degree From Four-Year College or University general area of study required; in lieu of Bachelor’s degree, 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience
• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of enrollment, group set up and billing systems, including OIPA, Alegeus, Mainframe, OnBase, and Afenroll
• Ability to adapt to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding oral and written communication skills
• Ability to communicate with all levels of leadership
• Ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment
• Life and Health insurance license