Senior Account Manager, Creator Marketing

Job Description:

• Serve as the client's day-to-day point of contact and main go-to, leading client discussions.
• Take strategic ideas from concept to execution and own follow-through for live campaigns.
• Own campaign plans end-to-end, tying recommendations to client objectives and KPIs.
• Develop strategic rationales and points of view, challenge creative recommendations when needed, and pitch testable approaches.
• Track creator and platform trends and translate them into innovative ideas and differentiators.
• Lead client check-ins, updates, follow-up summaries, QBRs, and internal syncs.
• Own recurring performance reporting against client KPIs and translate results into clear narratives.
• Direct and streamline project workflows, schedules, briefs, and management sheets.
• Identify opportunities to strengthen client relationships, increase account stickiness, and improve workflows.
• Use and operationalize AI tools for research, reporting, campaign development, and workflow efficiency.
• Own hard-cost creator trackers and budget control reports; follow up with finance and lead creator compensation and campaign budget discussions.
• Proactively identify retention risks and build trust and results that support renewals.
• Drive alignment across creator teams and support Account Coordinators and Senior Account Coordinators.
• Partner with the paid amplification team on cohesive cross-functional programs.
• Manage multiple clients and competing deadlines while communicating risks.
• Present wrap reports and updates internally and externally.

Requirements:

• 3 to 6+ years of experience in influencer marketing, creator operations or a related agency role.
• Hands-on familiarity with TikTok, Instagram, and YouTube from a creator partnership or brand marketing perspective.
• Experience using Sprout Social or a comparable platform is a plus.
• Strong written and verbal communication skills, able to write persuasive briefs, POVs, and reports, and present confidently to clients.
• Track record of managing multiple accounts or projects simultaneously with minimal oversight, including team mentorship or delegation experience.
• Able to tie campaign performance back to client business objectives; comfortable owning budget trackers and financial reconciliation.
• Understands full funnel performance metrics; comfortable discussing conversion, ROAS, and revenue impact, and connecting creator activity to real business outcomes.
• Experience translating a creator strategy into a performance engine.
• Highly organized with a track record of managing multiple workstreams simultaneously.
• Analytical experience in pulling data and spotting patterns.
• Expertise with Excel or Google Sheets is expected; experience with BI reporting tools like DOMO is a plus.
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field, or equivalent professional experience.
• Genuinely obsessed with the creator space and willing to continuously track trends and platform shifts.

Benefits:

• Competitive compensation packages
• Career advancement and professional development opportunities
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer matching
• Opportunities to participate in volunteer and philanthropic activities
• Fun and educational team events, including catered lunches, team outings, and wellness initiatives
• Competitive incentive compensation plan tied to performance