Senior Account Manager, Client Success

Job Description:

• Act as the primary liaison for high-value clients
• Ensure seamless communication and resolution of product-area concerns
• Maintain strategic alignment between FIS and clients
• Facilitate collaboration and alignment across internal teams during client engagements
• Build strong client relationships and proactively engage across the client lifecycle
• Enable client value realization
• Develop an understanding of clients’ business objectives
• Collaborate with clients to build joint success plans with milestones and measurable KPIs
• Analyze client health and product usage data
• Mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers
• Influence product roadmaps based on client feedback
• Capture and communicate expansion recommendations from customer insights
• Liaise between product management and clients
• Partner with sales and professional services teams
• Participate in the renewal process
• Articulate the renewal value story to clients

Requirements:

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
• Bachelor’s degree
• Relevant previous experience in financial technology services
• Ability to clearly articulate business value in written and verbal communication
• Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities
• Strong analytical skills, including experience with Tableau or similar software
• Strong communication and presentation skills
• Confidence in all levels of customer engagement and situations
• Strong leadership ability
• Ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles
• For positions located in the US, ability to undergo a drug test following a conditional offer

Benefits:

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive compensation
• Potential eligibility for bonus and/or commission
• Drug test for US positions following a conditional offer