Security Advisor II, Falcon Complete

Job Description:

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
• Provide Falcon Complete customers with recommendations that align to improved security
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
• Contact customers directly upon identification of misalignment with Falcon Complete standards
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
• Develop and provide customers with service reports and stats as requested
• Partner with internal teams to ensure customer satisfaction
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
• Execute daily tasks under the direction of leadership to help Falcon Complete achieve its mission to stop breaches

Requirements:

• 3+ years in Cybersecurity focused role
• Customer empathy and ability to guide customers towards desired outcome
• Excellent customer-facing communication skills including verbal and written
• Adept in Windows, Linux, and MAC operating systems
• Experience or demonstrated knowledge of threat detection and incident response
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
• US Citizenship or Green Card Holder
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Incident Management and CSIRT operation
• Change Management
• Malicious Code: Detection and Response
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
• Intrusion Detection and Response
• Experience working with complex, sophisticated clients
• Strong analytical capabilities and a desire to learn new things
• Able to work across multiple teams to resolve customer issues and requests
• Demonstrated experience as a security advisor or consultant
• Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck

Benefits:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Bonuses
• Equity grants
• Health insurance
• 401k
• Paid time off